Q & A

Before you Purchase!
Can we convert your old data?
What does the Yearly Maintenance fee cover?
 
General
Can I get answers to question & get back to work?
What are Harris support hours?
 
Printing
Which is the best Printer for UBpro?
Can UBpro re-print past Information?
When printing bill cards & the printer jams can I restart printing?
 
Billing
If I make an error in the reading can I re-print the bill?
When does the bill become part of the customer record?
 
Reports
Can I get one report at the end of day for payments?
 
Functions
How often should I back up?
Can we delete old customers?
How do I change a previous meter reading?
How do I change a current meter reading?

The Yearly Maintenance Fee covers four (4) areas of support, 1) Use of our 800 number for toll free support (unlimited). 2) Software updates through a internet download. 3) Changes in UBpro software to meet State or Federal Requirements (new fees or charges)

When you call Harris, you get a real person on the line, we answer your questions and let you get back to work, no automated attendant, real people, real time!

At Harris we understand that some of our clients work normal jobs and handle utility billing for Cities, Towns and Villages either from your own home or after normal work hours. Our normal hours from 8:00 am to 5:00 pm Central. In most case's you will get someone to help you or a call back.

With UBpro you can print a payment Journal at the end of day, week, month or any selected period of time.

In most cases Yes we can convert your data. There are some limitations to conversion. You would never convert pass history data, only current customer information, readings, balances, deposits etc.

UBpro will allow you to re-print reports regardless of time, even print monthly reports that a year old, or re-print bills that are from past years.

Using today's software is more reliable than the old dos software, the ability to be flexible in design and functions make backup just as important, but less of a chore. In most cases a weekly backup would be sufficient. (see backup information)

UBpro can utilize either dot matrix, LaserJet or Inkjet printers. Either printer will work for you but, depending on quantity of bills, type of reports etc. Dot matrix printer are cheaper to use, replacing only a ribbon when necessary, however they are noisier. Laser/Inkjet printers are quieter but cost more for supplies or bill cards, they also print nicer on reports.

You can delete old customers, but we advise against it. The reason we do not like to delete customers is that every customer has transactions associated with the account and if you delete the account you delete the transaction. An example of this would be if last month you did an adjustment on an account and then deleted that account the transaction would be in limbo, not attached to an account.

Previous meter reading can be edited under Service Location search for the account and then under main meter edit the previous meter reading.

If you in the same period as your current billing you can easily change the current meter reading under Reading/Edit/Post Individual Reading simply replace the current meter read.

Up until you do the monthly close out you can re-print the bill as many times as you like, re-printing a bill does not create another billing record.

The third step in the billing process, the close-out is the process that writes the data to the customer record. Until that point you can change reading, payments or other information to correct billing errors.

There is a restart button above the print button, if you select the same criteria as you did the first print run, and then click restart, the system will ask "What was the last good bill card printed" and then restart printing from that point.